Terms of Service

You must be at least 16 years old to use the Services. By creating an account, you represent that you meet this requirement. If you are using the Services on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.

You are responsible for maintaining the security of your account credentials. Do not share your password or API keys. You must promptly notify us at [email protected] if you suspect unauthorised access to your account.

You are responsible for all activity that occurs under your account, whether or not authorised by you.

Each account may only represent one individual or legal entity. Creating multiple accounts to circumvent plan limits or bans is prohibited.

You agree not to use the Services to:

• Host, distribute, or transmit malware, viruses, or malicious code
• Send spam, phishing content, or unsolicited bulk communications
• Conduct DDoS attacks, port scans, or other network abuse against any host
• Mine cryptocurrency without prior written approval from Cloudoku
• Infringe the intellectual property rights of any third party
• Store or transmit content that is illegal in the user's or our jurisdiction
• Attempt to gain unauthorised access to any system, account, or network
• Circumvent plan resource limits through automation or programmatic abuse

We reserve the right to suspend or terminate accounts that violate these restrictions without prior notice.

You retain ownership of all code, data, and content you deploy through the Services ("Your Content"). By using the Services, you grant Cloudoku a limited, non-exclusive, worldwide licence to host, store, process, and display Your Content solely as necessary to provide the Services.

You represent and warrant that you have all rights necessary to grant this licence, and that Your Content does not violate any third-party rights or applicable laws.

We do not access or review your source code or application data except to provide the Services or to investigate a security incident or violation of these Terms.

Cloudoku and its licensors retain all intellectual property rights in the Services, including the platform software, APIs, UI, and documentation. Nothing in these Terms transfers ownership of any Cloudoku intellectual property to you.

You may not copy, modify, distribute, sell, or lease any part of the Services, nor reverse-engineer or attempt to extract our source code, unless laws prohibit these restrictions or you have our written permission.

Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except where required by law or as stated in a separate agreement.

Usage charges (compute hours, bandwidth, storage overages) are billed in arrears at the end of each billing cycle based on actual consumption.

If your payment fails, we will notify you by email. Accounts with unpaid invoices past 14 days may be downgraded or suspended. You are responsible for any taxes applicable to your purchases.

We may change our pricing with 30 days' written notice. Continued use after the effective date constitutes acceptance of the new pricing.

We strive to maintain high availability but do not guarantee uninterrupted service. Scheduled maintenance windows will be announced in advance when possible. Emergency maintenance may occur without notice.

THE SERVICES ARE PROVIDED "AS IS." WE MAKE NO WARRANTY, EXPRESS OR IMPLIED, REGARDING AVAILABILITY, RELIABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

You may cancel your account at any time from your account settings. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your account at any time for violation of these Terms, non-payment, or for any reason with 30 days' notice. We may terminate immediately without notice for serious violations including illegal activity or security threats.

Upon termination, your right to use the Services ceases. We will retain your data for 30 days after termination to allow export, after which it is deleted subject to our data retention policy.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CLOUDOKU AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will meet your requirements or that operation will be uninterrupted, timely, secure, or error-free.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CLOUDOKU'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD $100.

IN NO EVENT WILL CLOUDOKU BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

You agree to defend, indemnify, and hold harmless Cloudoku, its affiliates, directors, officers, employees, and agents from and against any claims, damages, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Services; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

If you are located in the European Union, nothing in these Terms limits your statutory rights as a consumer under applicable EU law.

We may revise these Terms from time to time. We will provide at least 30 days' notice of material changes via email or a prominent notice on the platform. If you continue to use the Services after the effective date of the revised Terms, you agree to be bound by them.

If you have questions about these Terms, please contact us: